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Abingdon fast fit top of nationwide customer satisfaction league
30-11-2011 01:06:20 PM
An Abingdon garage has beaten hundreds of fast fit centres across the UK to win a prestigious customer service accolade, it was revealed.
HiQ Abingdon, on Audlett Drive, has scooped the network's 'excellence in customer service award, after receiving consistently high customer satisfaction and recommendation levels throughout the year.'
HiQ Abingdon beat more than 150 other centres across the HiQ network and owner Phil Godfrey was presented with his silverware at HiQ's recent national franchise conference by retail director Peter Tye.
The award caps HiQ Abingdon's sustained attempt to alter motorists' perceptions of the fast fit industry through a series of customer-led feedback initiatives and mystery shopping exercises.
Phil said: "This award is fantastic for our business. We work hard to exceed customer expectations and pride ourselves on going the extra mile for each motorist that visits us.
"I must thank centre manager David Heggie and the team for continuing to deliver the highest standards and maintaining a service that keeps our customers coming back to us."
Retail director Peter Tye said: "Well done to Phil, David and everyone at Abingdon.
"The team has delivered industry leading results and it's important to recognise this as we continue to strive for similarly impressive standards across all our centres."
Photo: Motorsport legend Murray Walker awarding Phil Godfrey